Our Terms and Conditions
Thank you for visiting Suncareshining Solutions Private Limited, where we provide IT software solutions to our clients. By using our services, you are agreeing to our terms, so please read them carefully. We value your business and are committed to providing exceptional service.
Please read our terms of service carefully. By using this website or ordering products, you agree to be bound by all the terms and conditions of this agreement.
Terms & Conditions
We take our responsibility seriously when delivering products and services to our clients. It is important to note that we are not responsible for any abuse or misuse of the products or services that we deliver. Additionally, we do not provide access to our core technology without prior written approval from both parties, and the cost of purchasing our technology will be determined after the completion of the project. Once a product and its core technology are sold, we will not be held liable for any changes, maintenance, or errors that may arise due to external modifications. However, if a client requires Suncareshining Solutionsto handle the maintenance of the product, additional charges will be applied and agreed upon in writing. All communication related to the product and technology will be considered valid for the client, provided they adhere to the conditions outlined in the agreement, or have emails validated by Suncareshining Solutions’s higher authorities. We prioritize the protection of our clients and their assets and strive to maintain open and transparent communication throughout the process.
Important Note From Suncareshining Solutions
The items or materials provided by Suncareshining Solutions cannot be sold by the client without written consent. In the event of non-compliance, Suncareshining Solutions reserves the right to immediately terminate all services with little to no financial obligation.
Suncareshining Solutions is not responsible for any disputes or financial losses involving third-party individuals or companies. Additionally, we will not be held liable for any funds transferred to the wrong bank account.
Quotations and Estimates
- We want to ensure our clients are aware of our policies regarding quotations and estimates. Any quotes or evaluations issued by Suncareshining Solutions are valid for a period of 30 days from the date of issue. Any quotes not accepted within this timeframe will need to be reissued.
- Please note that all cost estimates provided do not include labour and product duty unless otherwise stated.
- Suncareshining Solutions reserves the right to suspend services or quotations at any time with little to no prior notice.
Payment Terms & Intellectual Property
- Suncareshining Solutions requires a 50% deposit upon acceptance of all quotes provided to clients.
- Final payment is due within 10 days of project/module completion unless otherwise arranged.
- The client is responsible for any payment clearing or transaction fees.
- Work on the quoted application will only begin once the deposit has been cleared.
- In the event of a delay in payment of over 10 days from the last date of installation, the client will not be entitled to any support.
- Annual Maintenance Charges (AMC) will be applicable after the one-year support period or as agreed upon by Suncareshining Solutions, which will be 50% of the original development cost of the project/module.
- The AMC rate will be determined by Suncareshining Solutions, which may vary annually based on the level of effort and work required.
- Domain and hosting renewal costs are subject to change as per market rates.
- Suncareshining Solutions does not provide any warranties or conditions, whether expressed or implied and is subject only to the jurisdiction of the Jaipur, India.
- All source code and related intellectual property developed by Suncareshining Solutions remains the property of Suncareshining Solutions unless explicitly stated otherwise in writing.
- Any modification, reverse engineering, or manipulation of the code by the client is a violation of trademark and intellectual property laws.
- The client is responsible for any costs incurred by Suncareshining Solutions for third-party code licenses needed to complete the quoted application.
Website Contents
- Suncareshining Solutions requires that all content included in the quoted application complies with current Indian regulations for publication.
- Suncareshining Solutions reserves the right to exclude any material provided by the client that is deemed inappropriate or offensive.
- The client is responsible for ensuring that the content of the application is displayed and formatted as desired. If the client is unable to format the content, Suncareshining Solutions will provide this service at their hourly rate.
Cancellations
These are the following Cancellations Policy
- Suncareshining Solutions will provide a 50% refund if the client cancels their project 7 or more days before the event date after our team has started working on the project.
- If the cancellation is made within 7 days of the event date, the client will not be eligible for a refund.
Refund Policy
Client satisfaction is our top priority. If the client is unsatisfied with our products, we offer refunds. Credit card refunds will be issued to the original card used for payment. Payment gateway refunds will be made to the same account.
Permissions and Copy Right
Alterations
- The client is responsible for obtaining all necessary permissions and authorities for the use of any copy, graphics, logos, and brand names provided to Suncareshining Solutions.
- The client must guarantee that they have obtained all required permissions and authorities for the material provided to Suncareshining Solutions.
- Suncareshining Solutions will not be liable for any damages or losses resulting from the use of material for which the necessary permissions or authorities were not obtained by the client.
- Any modifications requested by the client after the start of the development process will require additional development and testing time.
- Suncareshining Solutions is not liable for any errors or issues caused by modifications performed by the client or any third party.
- If Suncareshining Solutions is required to fix errors resulting from such modifications, the client will be charged at the current hourly rate.
Completion Of Work
- Suncareshining Solutions provides estimated timeframes for the completion of work, but due to the complex nature of software development, these are not guaranteed.
- In the event that the application cannot be delivered within the estimated timeframe, Suncareshining Solutions will not be held liable for any penalties or damages incurred by the client.
- The quoted application will only be released to the client upon full payment of all obligations under the work agreement or quotation.
- The application created by Suncareshining Solutions remains the property of the company until all obligations are met for its release to the client.
- If Suncareshining Solutions is acting as a third party for another company, that company is responsible for meeting all obligations for the release of the quoted application to their client.
VARIATIONS TO THE SITE AND THESE TERMS AND CONDITIONS
Suncareshining Solutions reserves the right to modify, amend, update, or change this Site and its Terms and Conditions Agreements without prior notice. It is your responsibility to check for updates and your continued use of the Site signifies acceptance of any changes.